Effective Date: December 17th, 2024

Pop Circle (hereinafter referred to as "the Company") is committed to protecting your personal information and providing a secure environment for our users. This Privacy Policy outlines how the Company collects, processes, uses, and protects your personal data in compliance with the "Personal Data Protection Act" of the Republic of China (Taiwan) and related laws and regulations.

1. Personal Data Protection Commitment

The Company recognizes the importance of protecting your personal data. We collect, process, and use customer data in accordance with applicable laws and ensure the proper protection of your privacy. By using our services, you consent to this Privacy Policy and acknowledge how we handle your personal information.

2. Scope of Data Collection and Use

To provide our services, the Company may collect and process personal data, including but not limited to:

  • Name
  • Email address
  • Mobile number
  • IP address
  • Consumption records
  • Delivery address for goods or invoices
  • Payment information (e.g., credit card number, expiration date, and check code)
  • Software and device information used to access our services

The data collected will be used for the following purposes:

  • Verifying your identity
  • Providing customized services
  • Managing orders, deliveries, and payments
  • Facilitating user management and customer service
  • Resolving disputes and handling refunds
  • Implementing promotions, marketing campaigns, and surveys
  • Preventing fraud, malicious programs, or abuse
  • Conducting market research and improving our services

Your personal information will be securely stored and used solely to fulfill contractual obligations, including payment processing, product delivery, and customer service. Data transfers to third-party providers (e.g., banks, payment processors) will strictly adhere to the Personal Data Protection Act.

3. Data Sharing and Disclosure

The Company will not disclose your personal data to third parties except in the following circumstances:

  • You provide explicit consent
  • Legal compliance or a court order requires disclosure
  • To investigate violations of the law, terms of service, or other infringements
  • To fulfill contractual obligations with banks, payment processors, or service providers

If you experience a data breach, please contact our Customer Service Center immediately with supporting evidence.

4. Service Provider Responsibilities

If service providers (e.g., merchants or partners) use your personal data for marketing or advertising that causes inconvenience, you may request deletion of your data by contacting the service provider directly or notifying the Company for assistance.

While we cannot fully control the behavior of third-party service providers, Pop Circle remains committed to protecting your data.

5. Data for Redemption Codes and Marketing

When you provide information (e.g., email, phone number, payment data) to obtain redemption codes, it will be used for after-sales service, account verification, and communication. By registering, you agree to receive promotional newsletters and event updates, including but not limited to:

  • Discount offers
  • Partner promotions
  • Service advertisements

You can unsubscribe from these communications at any time.

6. Legal Compliance and User Protection

To address consumer disputes, legal orders, or to protect the Company, its services, other users, or third-party rights, the Company may disclose your personal data to courts, authorities, or other verified claimants.

7. Data Security

The Company implements rigorous security measures to protect your personal data, including:

  • PCI DSS-compliant payment security standards
  • Third-party financial institutions handle all credit card transactions; Pop Circle does not store complete card numbers
  • Firewalls, anti-virus software, and secure databases
  • Confidentiality agreements with staff handling your data

Access to personal data is strictly limited to employees with verified business needs. We continually provide training and implement safeguards to maintain data security.

8. Account Deletion

To delete your account, ensure there are no pending transactions or bookings. Contact our Customer Service team for assistance.

  • There is a 30-day grace period after account deletion. During this time, data will be retained for dispute resolution or legal compliance.
  • After the grace period, your data will be permanently deleted and cannot be recovered.
  • You assume responsibility for any loss of access or rights resulting from account deletion.

9. Consent and Acceptance

By using our services, completing registration, or continuing to access Pop Circle, you acknowledge and accept this Privacy Policy. This includes our practices for collecting, using, storing, and sharing your personal information.

If you have questions or concerns about this Privacy Policy, please contact our Customer Service Center at [email protected].

Thank you for trusting Pop Circle with your personal data.